lead account manager
Front of House is seeking an organized and passionate Lead Account Manager with a minimum of two years of hospitality-related digital agency experience to help oversee and manage our portfolio of clients.
The individual will work in tandem with our Director team to oversee anchor clients and lead our Account Coordinators and Managers. This role involves structure flexibility, task timeline buildout, leadership skills and creativity. The ideal candidate has experience managing a team, driving projects forward, and has strong client communication and relationship building skills.
Roles + Responsibilities
Serve as a lead client contact, focusing on strategy development, planning, day-to-day account management oversight, and execution
Maintain and consistently develop relationships with existing clients
Main point of contact for Agency anchor accounts, acting as gatekeeper between Client and Account Manager and Coordinator
Responsible for overseeing all account activity on a daily basis and ensuring client needs are met and exceeded
Oversee content calendars across clients and identify relevant opportunities
Manage deadlines, prioritize the team’s workload as needed while keeping an eye on quality
Work directly with FOH social media and marketing departments to develop integrated plans
Mentor any junior staff in providing constructive guidance in terms of effective management techniques
Prefers pancakes to waffles or is willing to defend their incorrect opinion
Desired Skills + Experience
Minimum of two (2) years of related agency experience with demonstrated success in hospitality digital marketing, team and client management, and social media marketing
A genuine love of all the hospitality and marketing space
Unparallelled verbal and non-verbal communication skills
The ability to think and act strategically and entrepreneurially
Outstanding follow through and proven attention to detail
A sense of ownership & excitements in Agency ongoings
Demonstrated ability to work effectively in a collaborative team environment with a dynamic range of people
Front of House is a group of young professionals providing creative digital marketing services to hospitality brands throughout the country. Heading into their fourth year, FOH is a content-minded and analytic driven agency assisting to oversee all aspects of the marketing mix that hospitality brands require. Our services include branding, design, content creation/production, influencer management, activation ideation and paid digital advertising all anchored by our core business - social media management.